Exchanging an Item of Equal Value

• Select the Exchange Icon to begin.

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• Enter the original Sales Order number, if known, then click "OK".
• To create a new exchange that does not reference an order number, leave this field blank and click "OK".

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• The order appears as shown below, with the product being exchanged highlighted in red.
• The original payment type appears in the payment section.
• The total due to the customer is also displayed at the bottom.

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• Add the replacement product to the order. The replacement product appears in green.
• Since no payment is due to the custom in an equal exchange, no further action is needed. Click the "Checkout" button to process the transaction.

Note - The payment method must be changed to Apply Credits .

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• The sales receipt will appear as shown below.

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In the back office, the exchange will create a Sales Return for the product that was exchanged, and a new Sales Order for the new item added to the order.

• The Sales Return will display payment method as "Issue Credit". This indicates that a credit value is created for the amount of the product (the credit is then applied against the product that is being exchanged, as shown in the Sales Order further below).

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• The Sales Order will display payment method as "Apply Credit". This indicates the credit that was created on the Sales Return has been applied to this order.