Key Metrics
There is a list of standard Key Metrics that are offered, which provide a window into the current health of the business.
The metrics include:
- Open Tickets - Number of support (HelpDesk) tickets that are not closed
- New Leads - Number of new customer leads entered into the system in the last 30 days
- Potentials Won/Lost - Number of customer potentials that turned into customer accounts and ones that were lost in the last 30 days
- Open Quotes - Number of pending quotes that have not been converted to orders in the last 30 days
- Receivables - Number of orders that have not been paid by customers in the last 30 days
- Sales Returns - Number of returned orders from customers in last 7 days
- Shipments - Number of order shipments fulfilled in last 7 days
- Sales Orders - Number of sales orders received from all sales channels in last 7 days
Updated 8 months ago