POS Return Reason
Earlier when you loaded your Sale Order Returns in the POS channel, there was no dedicated facility to set Return reason but now Agiliron offers an additional facility to capture reason information.
- When you login to your POS channel and load your sales orders for return by clicking on the Returns icon, you can see an additional icon enabled (? sign) on the Sales Order list column.
![pos-return-reason-1.jpg 1926](https://files.readme.io/1c55e35-pos-return-reason-1.jpg)
- By clicking on the "?" icon, a pop-up screen will appear where you can select the return reason and return to inventory.
- Select the suitable return reason from the drop-down list.
![pos-return-reason-2.jpg 1480](https://files.readme.io/cd7c1b9-pos-return-reason-2.jpg)
- If you want to add this up to the inventory, check the Yes box and if you don't want to make any changes then check the No box.
- You can also select the location.
- Click on OK.
![pos-return-reason-3.jpg 1478](https://files.readme.io/6bfd95c-pos-return-reason-3.jpg)
Now when you choose the payment method -> click on checkout -> click on Print Receipt
![pos-return-reason-4.jpg 1514](https://files.readme.io/b181a29-pos-return-reason-4.jpg)
You will see in the receipt the return reason "Wrong Product" for the product.
![pos-return-reason-5.jpg 856](https://files.readme.io/d7b75a0-pos-return-reason-5.jpg)
Also when you go back to your Admin account -> Sales Returns and open that particular sales return
![pos-return-reason-6.jpg 1894](https://files.readme.io/0ca925c-pos-return-reason-6.jpg)
In the Line Items section, under the Notes column, you can see the return reason you had set for that particular product.
So quantity has been added back to inventory for the location you had chosen.
![pos-return-reason-7.jpg 1559](https://files.readme.io/f1ef78f-pos-return-reason-7.jpg)
Updated 8 months ago