Questions for Seller
When a buyer or potential buyer asks a question of the seller from eBay, the message is automatically captured into the AGILIRON system as shown below under the "Channels > eBay > Notifications" tab for that listing. It is also captured under the "HelpDesk" tab.
Click on the specific question to provide a response as shown below.
![ebay-51_opt.jpeg 978](https://files.readme.io/3ea4585-ebay-51_opt.jpeg)
This is how the message will appear in the "Heldesk" Module:
![quetions-ebay.jpeg 978](https://files.readme.io/df36b3a-quetions-ebay.jpeg)
Click edit to review the question. Once you have entered the solution, change the "Status" from "eBay-Unanswered" to "eBay-Answered" and click save. This will post your response directly on eBay in the buyer's account.
![ebay-55_opt.jpeg 1125](https://files.readme.io/ad2fd22-ebay-55_opt.jpeg)
Updated 8 months ago